At Superior Carpet Cleaners, we realize that a well cleaned carpet is a loved carpet. That is why our staff will take the time to listen to what you need and also explain our carpet cleaning process.
We have been doing this for many years and have found that our customers are most satisfied when we outline the steps to thoroughly cleaning their soiled and stained carpets. Whether you live on your own, have kids or a couple of hyper dogs, carpeting needs treatment and care.
Here is what you can expect from us:
Punctual Arrival Time -
We don't like the idea of having to wait half a day for someone to clean your carpeting so we won't ever put you in that position either. When we set a timeframe of arrival, it's only 30 minutes. Compare that to our competitors who sometimes ask for a couple of hours or more.
Courteous and Professional Staff -
We want you to be a happy customer and we won't leave until you are satisfied, that is our commitment to you. If something doesn't look right, or there is something we may have overlooked, please let us know, we want to make it right. We are not a large franchise operation so we place a large emphasis on customer satisfaction!
The Pre-Inspection -
This is where we do an analysis of the area we are working with and how much attention we have to focus on a certain area. We will see how many times we will have to pass through a certain section or if it will require a different application.
Vacuuming the Carpet -
Before we perform any work cleaning the carpeting, we will make sure to do a thorough vacuuming of the entire area. This will make sure any large items or debris are removed prior to beginning our work.
Pre-Treatment Solution For The Carpeting -
A special eco friendly/dog friendly solution will be applied to the carpeting to help breakdown and dissolve any grease, dirt and grime found both on the top layer of the carpet and buried deep in the base of the carpet floor. More of the solution will be placed in higher traffic areas as that is where dirt and stains tends to collect.
Brushing of the Area -
Now that the solution has had some time to break down the grease, dirt and any other stains on the carpet, we brush the area to really loosen any of the tougher stains and dirt that didn't get broken down by the pre-treatment solution. Again, more emphasis will be placed in the higher traffic areas.
Carpet Cleaning -
Now that we have taken several steps beforehand to loosen up all of the dirt and underlying material at the base of the carpet, we use industrial grade equipment, recommended by the leading carpet manufacturers, to apply a mixture of water and a cleaning solvent. The mixture is then sucked up along with the oil/grease, dirt and unwanted grime that had been collecting in your carpeting. The cleaning will also help remove unwanted bacteria, microbes and allergens affecting the air.
Affected Carpet Stains -
Some areas can be very stubborn, for those areas we have other techniques to help lift the stain. We keep trying until we get it as clean as possible.
The Final Walk-Thru -
No job is complete until we have explained what we have done and you are satisfied with the work. If there is something you are not satisfied with, please let us know and we will do our best to make it right.